Competition Edge

What is the unique feature of Golden Feet? How did we establish and portray our image of excellent service in such a short time? What do we do in order to become your "most preferred choice" for a quality life style?

The answer is that we care about "details". We have packaged our "hardware: and "software" in a highly detailed way so that all your needs are under our consideration. Our "competitive edge" is demonstrated as -

A. Hardware

1. Convenient location for traffic (Canada Line; #99 B line; #9; #15; #17)

2. Private rooms free from disturbance and noise

3. Three "specialized" private rooms for physically challenged customers

4. A relaxing environment, including pleasant interior design, air conditioning, soothing background music, fire equipment and detectors and an efficient ventilation system

5. LG washer and dryer equipped with antiseptic function --- prevention of cross infection

6. TV

7. Wi-Fi

8. Lounge --- Free Coffee and Chinese Tea for Customers

B. Software

1. With a systematic and computerized management structure, Golden Feet merges western management methodology and Chinese service culture to meet the customer's needs

2. Modest rates with a variety of promotional / concessionary plans

3. "Location-Out-Call" service is provided based on the evaluation and permission of the Company

4. A service team with specialized training

5. Team spirit for the excellence of customer service

6. 24-hour service to suit customers' schedule

7. Open on all statutory holidays (10:00am-10:00pm), only two days are closed --- Christmas Day and Chinese New Year Eve

8. Gift Certificate --- the best gift to families and friends

C. Our Self-Disciplines

During the service sessions, no service personnel is allowed to:

1. Make or receive phone calls and disturb the customer

2. Argue with customers - always keep in mind that "customers are always right"

3. Conduct unethical and tasteless behavior

4. Pick or refuse customers

5. Gossip about the Company's internal affairs

6. Ask for or imply for tips - it is entirely voluntary for customers to give tips

7. Talk about sensitive topics with the customer, including religion, personal hobbies, illness and other private issues